Catchy and fun, Dave Caroll's song and music video puts entertainment and technology to good use. Several times recently, I have experienced similar frustration with airlines' uncaring employees:
Carroll explains the whole true story that lead to this song here : http://www.davecarrollmusic.com/story/united-breaks-guitars
Last year, I received cavalier rudeness from U.S. Airways employees. After our flight had been unable to land, we were routed back to the connection airport. We were told to leave the airport because FAA regulations prohibited staying in the terminal. Many of us had nowhere to go, and the airline employees almost seemed to enjoy telling us that they could not help in any way.
The Internet may be the medium that helps save us all from these abusive experiences. When talented people like Dave Carroll get the word out, change becomes possible. Rate his video up and spread it around!!
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